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Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Duitsland

Bedrijfsleiding: Tom Müller, Torge Petersen
Handelsregister: Amtsgericht Walsrode HRB 110468
Omzetbelasting-ID: DE116637206

Wolters is licensee of the trademark TUI.

Contact

 Wij zijn persoonlijk bereikbaar voor u, online, per e-mail en telefonisch.

If you have any questions, our customer service will be happy to help:

customerservice@atraveo.com

Phone: + 49 211 668878110

Note: Due to a very high volume of emails, we are currently only reachable by phone to a limited extent. You can reach us Monday to Friday from 10:00 to 12:00 (CET) and from 14:00 to 16:00 (CET).

Before you send us an email or telephone with a question, please note the following:

  • New bookings are possible without any problems. Simply book your desired holiday accommodation on our website and inform yourself in advance for any questions about your travel destination. Link tip: On the website https://reopen.europa.eu/en the European Union provides information on the travel regulations of the individual Member States on an ongoing basis.
  • If you want to redeem a voucher, simply book the desired holiday accommodation on our website and enter the voucher code in the comment field when booking. The reimbursement will then be charged by us or – if the payment of the new booking is made directly to the provider – refunded by us. Important: Only TUI Villas or atraveo vouchers issued by Wolters Reisen GmbH can be redeemed - no vouchers from other TUI companies and no vouchers from TUI Ferienhaus or TUI Rundreise.
  • Current travel warnings, which apply to certain countries and regions, do not constitute a reason for a free cancellation. A travel warning is not a travel ban and, unlike a package tour, booking a holiday home is an individual tourist service.
  • The same applies to possible restrictive travel regulations, such as a central registration, submission of a negative Covid-19 test upon entry or return or a possible quarantine regulation. If you do not want to or cannot start your trip, you only have the option of canceling your booking for a fee in accordance with the terms and conditions of the respective provider. Here you will find more information.
  • For bookings made after March 15th, 2020, no more free cancellations or rebookings will be requested from the providers, because every citizen in Europe since then knew the extent of the global corona pandemic through the communication of official bodies and media reportings. A travel booking after this date is therefore a consciously accepted risk.
  • All customers who have booked with us from one of the following providers should contact the provider directly for all queries: TUI Ferienhaus, Interchalet, Interhome, Novasol, dansommer, Belvilla, Center Parcs, Pierre et Vacances, Frosch Ferienhaus, Sol og Strand, Interholiday. Our customer service can unfortunately not help you with these bookings. More Informations and contact details

Wilt u graag vakantiehuizen en -appartementen verhuren of hebt u vragen over het bemiddelingsmodel? Neem dan contact op met onze verhuurdersservice:

naar de verhuurderspagina met aanmeldingsformulier en login

verhuurdersservice@atraveo.be

Telefoon 0049.211.668878117  |  ma-vr 9-17 uur

Vakantiehuisorganisaties kunnen de afdeling productontwikkeling bereiken via productpartner@atraveo.be.

 



 

U exploiteert een reisportaal of een soortgelijke website voor publiek met een affiniteit voor reizen? Dan is atraveo uw partner om de traffic op uw website optimaal te benutten.

naar de partnerpagina met aanmeldingsformulier en login

partner@atraveo.be

Telefoon 0049.211.668878108  |  ma-vr 9-17 uur

 

Aanvragen van de pers worden door ons marketingteam verwerkt:

pers@atraveo.be

Verwezenlijk uw professionele doelstellingen bij Wolters Reisen GmbH.

naar de vacatures

 

Geschillenbeslechting consumenten / OS-platform

Voor in de EU wonende consumenten stelt de Europese Commissie onder http://ec.europa.eu/consumers/odr/ een platform t.b.v. online beslechting van consumentengeschillen (OS-platform) beschikbaar. Wolters Reisen GmbH neemt op dit moment niet aan een – voor u vrijwillige – procedure voor alternatieve beslechting deel. Om die reden kan ook het OS-platform van onze klanten niet gebruikt worden.